Business processing outsourcer (BPO) provides inbound technical support,
sales, travel and ticketing services, and customer service as well as
data entry and editing services.
Company Description
Based in Plano, TX, Working Solutions bills itself as "the first
company to utilize an entire workforce of home-based customer sales and
service agents." Founded in 1996, the company hires independent
contractor virtual call center agents to services clients' call center needs. Additionally, it also hires contractors for data entry work.
Qualifications
Applicants must be 18 years old. Working Solutions "looks for skilled,
educated, and motivated people" to fill its ranks. Agents are required
to provide their own computer equipment, phone line and Internet service
(DSL, fiber optic or cable).
Types of Work-at-Home Positions
Working Solutions hires independent contractors to work on a project
basis in home call centers, as travel consultants, and on data entry.
Virtual call center agents handle inbound and outbound customer
service, sales, market research and/or technical support. These
positions could include enrollments, retail sales, reservations, account
support and technical assistance on electronics, websites, software,
and telephony. Agents work with customers over the phone, through online
chat and email.
The company also seeks bilingual agents.
The company also hires travel agents with knowledge of Apollo, Amadeus,
Galileo, Sabre or WorldSpan and corporate booking experience.
In addition to call center agents, Working Solutions hires for data entry jobs, which don't involve phone time.
Pay and Benefits
Because Working Solutions hires independent contractors there is no
guarantee of minimum wage or any number of hours per week. However, the
position is likely a part-time call center job. The company says its
projects, which all compensate differently, pay anywhere from $9 to $30
an hour. However, they may not necessarily calculate pay on an hourly
rate. Agents invoice Working Solutions, based on their projects' pay
instructions, and are paid every two weeks.
Once accepted into Working Solutions, agents must apply to its
various programs. When accepted into a program the agent will go through
training, which could last days or weeks. If the agent successfully
completes the training, they will receive a stipend.
Again because it hires independent contractors, the company does not offer benefits of any kind.
Agents are able to choose their own hours online. However, the
availability of hours can vary making it difficult to earn a full-time
living at Working Solutions. Despite their status as independent
contractors, agents aren't charged any fees by the company.
Geographic Restrictions
The company hires Agents OnDemand in all U.S. states and from across
the world. However the number of projects, particularly call center
jobs, for residents outside the U.S. is more limited.
Applying to Working Solutions
Submit an application online through the company's website. You may
paste a resume into the comments field of the application. At the end of
the online application, you will be asked to answer a few questions in
part one of an assessment. Multiple choice and written-answer questions
will test your knowledge of customer service as well as assess your
grammar and writing skills.
After submitting this, you will be able to complete the second part
of the assessment. For this, you will call in and record answers
regarding customer service scenarios. After this, your application will
be evaluated and you will be notified if your application will be placed
in the "pending pool," meaning that you will be considered for
opportunities that match your qualifications. If there is a match you
will be contacted by email. It can take several weeks to months to
matched with the first project.